Customer Service

Shipping & Delivery

We can deliver next business day anywhere in Ireland and the UK we send our deliveries via DHL Ireland & UPS in the UK. Delivery is free on orders over €60 (ex VAT) in Ireland and £30 (ex VAT) in the UK. In Ireland orders below €60 (ex VAT) are charged at a rate of €6.50 (ex VAT) and in the UK orders below £30 (ex VAT) are charged at a rate of £3.50 (ex VAT).  For items ordered on special request, freight charges are calculated on the basis of the weight of goods and location of delivery, if you need further assistance here speak to our customer service. We reserve the right to amend and add postage or freight to an order if these charges have been calculated incorrectly whilst taking phone orders or via our website cart.

Most orders are dispatched within 24 hours, next business day delivery refers to orders placed before 5 pm Monday-Friday excluding bank & public holidays.  In some instances items maybe be assigned a transit time frame of 2-3 working days. Stock levels are displayed on each product page. All furniture and office interior orders: please allow min. 3-5 working days for delivery. These delivery times are estimates only and Office Spot does not accept responsibility for any delay incurred.

Privacy & Security

Office Spot recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. We abide by the Irish and EU Rules on Data Protection. Office Spot will not rent, sell, trade or give in any way or form, information supplied by our customers to a third party. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Office Spot Privacy Policy and will not be shared except in accordance with this Privacy Policy.

When you register with us we will need to collect basic login information (e.g. email address, password, company name) We collect this information to identify our customers and send order confirmations to you. At the check out point we will need to get information to process your order and contact you should there be any problem with your order. This information includes Invoice & delivery address, phone number, etc. By using our website, you consent to the collection and use of this information

Security

Access to your account data is password protected. Credit card details are processed by Realex payment systems through a secure server.

Comments or Questions

We are interested in your comments and will be pleased to answer any question concerning our privacy policy. Please contact us: 1890 25 25 24

Returns & Replacements

If, for whatever reason, you are unsatisfied with our service, you have the right to cancel your order within seven days of payment and get a full refund, in accordance with EU regulations with the exception of services that start before this cooling off period.

Please read our returns conditions carefully:

1. It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer's warranty.

2.  If  faulty or damaged goods  are  to  be  returned  to  us  you  must  contact our Customer  Services  either by phone  1890 25 25 24 or email helpdesk@officespot.ie within 3 working days from the receipt of the order.

We will arrange the collection of the goods at our expenses, which must be available for collection together with all accessories, software and manuals.

3. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of €6.50 ex VAT (£3.50 ex VAT in the UK) for this service.

4.  We do not accept returns of software licenses,  consumables, dated products, food, beverages or opened software unless the item is faulty.

5. We cannot accept unauthorized returns

6. You must NOT return goods to our offices without a returns note number.

Cancellations

To cancel an order, please send us an email helpdesk@officespot.ie quoting the Order Number received at the end of the ordering process, the reason for cancellation and the name of the person who made the transaction.

Ordering

When ordering with Office Spot you must login and complete the the necessary details for us to get your order to you without any hassle. Make sure all details are accurate and up to date to avoid delays.

Creating an account is easy you can navigate to the account registration page in two ways by clicking "Login" located at the top right and then click "Register" in the "New Customer" customer box OR add the item(s) you wish to purchase and proceed through the checkout progress, if you are an existing customer you will be prompted to login. If you are a new customer you will be required to create an account.

7 Benefits of having an online account with Office Spot:

    • 1. Store delivery and billing addresses for express checkout
    • 2. Save Cart Information for order at a later date
    • 3. Recent Orders
    • 4. Items for Reorder
    • 5. Create a Wishlist
    • 6. View Order Status
    • 7. View, Download and Print Account Specific Documents
    » Order Confirmations
    » Invoices
    » Shipping Notification
    » Credit Memos

Our express checkout also has a unique feature which titled "Ship to Multiple Addresses". If you are purchasing office supplies for and wish to multiple branches attached to your company, select ship to multiple addresses, then create the multiple addresses and you can choose which address to send a particular item to. For help on configuring your account please phone our customer service on 1890 25 25 24 and we will be happy to assist you.

Payment, Pricing & Promotions

Payment

We accept most payment methods and for best service, we recommend that our customers use a debit or credit cards to make their purchase online.

Our courier service is not authorized to accept payment for goods delivered to customers.

We cannot dispatch orders made by cheque, post order or bank draft until the payment has cleared.

Wire transfers are also accepted but once again payment will need to be cleared prior to order dispatch.

Each order placed in this way will need to be authorised by our accounts department and may cause delays in delivery of items.

Pricing

We reserve the right to modify prices on Office Spot without notice. We have an extensive product database with over 20,000 active SKUs and although every effort is made to ensure our pricing is accurate and that pricing online tallies with our offline set price file Office Spot is not responsible for printing or typographical errors.
NB: Prices, policies, and availability are subject to change without notice.

Promotions

Promotions run regularly on the site we assign each customer a group class and each promotion is either available to all customers or restrict and only available to some customer groups. We reserve the right to cancel a promotion before expiration date set by Office Spot at time of posting online and/or modify the promotion for whatever reason.

Viewing Orders

To view orders in progress or past orders, please login into your account using the email address and password you assigned to your account at the time of registration. These details were also sent to you the email address used to create your account. If you require further assistance please contact us directly.

Once logged in to your account, you will be able to view the status of your order, print confirmation, reorder previous order and monitor your account if it is a multi-user account.

Updating Account Information

To update your account information, please login to your account and use the "My Account" menu to navigate to your account information. From there you can update your personal information, if you require further assistance please contact us.

Office Spot is a registered business in the Republic of Ireland with registered number 397764 and a registered company in the UK with trading name Office Spot Limited with registered number NI613489.